# Zammad

> Streamline customer support across email, chat, and social media

- Canonical URL: https://www.fosshunter.com/tools/zammad
- JSON export: https://www.fosshunter.com/tools/zammad.json
- Website: https://github.com/zammad/zammad
- Category: Customer Support
- Open source: yes
- Self-hostable: yes
- Verified listing: no
- Featured: no
- Published at: 2026-05-09T05:01:07+00:00
- Catalog revision: `1053397304`

## Repository metrics (point-in-time)

- Repository: https://github.com/zammad/zammad
- Stars: 6073
- Forks: 1094
- Open issues: 487
- License: AGPL-3.0
- Last push: 2026-11-03T15:21:08+00:00
- Metrics observed at (synced_at): 2026-11-03T18:27:21+00:00
- Archived: no

Tags: ticketing-system, Customer Support, Ticketing, Customer Care
Tech stacks: docker, javascript, nodejs, php, Tailwind CSS, typescript, vue

## Features
- Connects multiple communication channels like email, chat, and phone into one unified interface. *(highlighted)*
- Includes smart automation tools and productivity features to help teams respond faster. *(highlighted)*
- Provides full control over data with a flexible open source foundation and self hosting options. *(highlighted)*

## Description

Zammad is a web based open source helpdesk and customer support system designed to manage inquiries across multiple channels including email, telephone, and social media, ensuring teams stay organized and responsive to every customer need.

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Source: [FOSSHunter — Zammad](https://www.fosshunter.com/tools/zammad) — cite `synced_at` and the catalog revision when quoting metrics.
Interpretation rules: https://www.fosshunter.com/llms-full.txt