# Helpdesk

> Streamlined open source ticket management and customer service.

- Canonical URL: https://www.fosshunter.com/tools/helpdesk
- JSON export: https://www.fosshunter.com/tools/helpdesk.json
- Website: https://github.com/frappe/helpdesk
- Category: Customer Support
- Open source: yes
- Self-hostable: yes
- Verified listing: no
- Featured: no
- Published at: 2026-05-09T05:00:28+00:00
- Catalog revision: `1013879815`

## Repository metrics (point-in-time)

- Repository: https://github.com/frappe/helpdesk
- Stars: 3478
- Forks: 1000
- Open issues: 210
- License: AGPL-3.0
- Last push: 2026-11-04T11:13:16+00:00
- Metrics observed at (synced_at): 2026-11-04T11:15:55+00:00
- Archived: no

Tags: ticketing-system, Customer Support, Issue Tracker, Ticketing
Tech stacks: Frappe, javascript, nodejs, typescript, vue

## Features
- Provides dedicated portal views for both agents and customers. *(highlighted)*
- Supports automated ticket assignment and customizable SLA tracking. *(highlighted)*
- Includes a built in knowledge base for self service customer support. *(highlighted)*

## Description

Frappe Helpdesk is a modern, open source ticket management tool designed to streamline company support. It features a clean interface, automation tools, dual portals for agents and customers, and a robust knowledge base system.

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Source: [FOSSHunter — Helpdesk](https://www.fosshunter.com/tools/helpdesk) — cite `synced_at` and the catalog revision when quoting metrics.
Interpretation rules: https://www.fosshunter.com/llms-full.txt